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Mostrando las entradas de agosto, 2022

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Global Trends 2026 Across the 5 Continents: Customer Experience and Its Impact on MSMEs

           This article is also available in Spanish in the Entries section of the blog, or choose another language by clicking the "Translate..." button at the top right area of your device.        Customer Experience (CX) has become a differentiator for the competitiveness of micro, small and medium-sized enterprises (MSMEs) globally.   According to World Bank data (WB, 2023), SMEs represent more than 90% of companies worldwide and generate more than 50% of global employment, and constitute one of the main drivers of economic development, innovation and job creation in multiple regions of the world.   In the current context and in an increasingly competitive and digitalized environment, applying global trends related to CX allows SMEs in the Americas, Europe, Asia, Africa and Oceania to strengthen their sustainability and growth. Their challenge in 2026 is to offer more agile, personalized and customer-centric exp...

Strengthen your SME in the Post-Pandemic: 2 basic tools for Strategic Planning, the PESTEL Analysis and SWOT Matrix

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Strengthen your SME in the Post-Pandemic 2 basic tools for Strategic Planning: the PESTEL Analysis and SWOT Matrix Since the pandemic began, the entrepreneurial ambit had to reinvent itself to remain in the market, and in today’s post-pandemic, new ways of managing businesses are learned, hence why SMEs require looking at the current situation with a different mentality given that a need to revise their vision has arisen, set new goals (especially on the short term), design new corporate strategies, seek financing, take crucial decisions in terms of human resources and the company, and even analyze and assess the possibility of entering other markets, amongst other fundamental decisions they’ll have to reflect now more than ever to set the course to take, which begs the question: How are SMEs facing the challenges that arise with the post-pandemic? And to arrive at a possible answer, we can formulate a second question: As an entrepreneur, have you created a strategic plan for you...