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Global Trends 2026 Across the 5 Continents: Customer Experience and Its Impact on MSMEs

       This article is also available in Spanish.        Customer Experience (CX) has become a differentiator for the competitiveness of micro, small and medium-sized enterprises (MSMEs) globally.   According to World Bank data (WB, 2023), SMEs represent more than 90% of companies worldwide and generate more than 50% of global employment, and constitute one of the main drivers of economic development, innovation and job creation in multiple regions of the world.   In the current context and in an increasingly competitive and digitalized environment, applying global trends related to CX allows SMEs in the Americas, Europe, Asia, Africa and Oceania to strengthen their sustainability and growth. Their challenge in 2026 is to offer more agile, personalized and customer-centric experiences, characterized by: Digital transformation Technological evolution, and The constant change in consumer expectations   Most companies...

13 acciones que Fortalecen la Resiliencia Gerencial en las Pymes

La contingencia sanitaria por la COVID-19 ha tenido un fuerte impacto mundial, no solo en el ámbito de los negocios, sino en todos los quehaceres del ser humano.  Hemos sido testigos de cómo un sinnúmero de Pymes se han declarado en quiebra y/o han desaparecido del mercado por las condiciones que impusieron los gobiernos a las empresas durante la pandemia, así como al haber permitido que abrieran sus puertas únicamente aquellas que ofrecían productos y servicios esenciales, lo que llevó a que una gran cantidad de organizaciones tomaran múltiples decisiones de gran trascendencia que las llevó a generar cambios en aspectos clave como en su capital humano (en cuanto a su retiro temporal o a su despido, en la disminución de la jornada laboral, en la reducción del salario percibido, y/o en la inclusión y adaptación al trabajo a distancia o home office); en la venta de una parte o del total de la planta física; en la reorganización de su infraestructura; en la negociación con sus p...

Strengthen your SME in the Post-Pandemic: 2 basic tools for Strategic Planning, the PESTEL Analysis and SWOT Matrix

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Strengthen your SME in the Post-Pandemic 2 basic tools for Strategic Planning: the PESTEL Analysis and SWOT Matrix Since the pandemic began, the entrepreneurial ambit had to reinvent itself to remain in the market, and in today’s post-pandemic, new ways of managing businesses are learned, hence why SMEs require looking at the current situation with a different mentality given that a need to revise their vision has arisen, set new goals (especially on the short term), design new corporate strategies, seek financing, take crucial decisions in terms of human resources and the company, and even analyze and assess the possibility of entering other markets, amongst other fundamental decisions they’ll have to reflect now more than ever to set the course to take, which begs the question: How are SMEs facing the challenges that arise with the post-pandemic? And to arrive at a possible answer, we can formulate a second question: As an entrepreneur, have you created a strategic plan for you...